Overview
At Niloy IT Institute, we strive to provide the best learning experience for our students. We understand that sometimes circumstances may change, and you might need to request a refund or return. Please review our policy below:
1. Refund Eligibility
- Full Refund: A full refund will be granted if you request it within 7 days of purchasing the course, provided you have not accessed more than 20% of the course content.
- Standard timeline (7-10 working days) for completing the refund and return policy after claiming for refund.
- Partial Refund: A partial refund may be offered if you request it within 14 days of purchasing the course, based on your usage of the course content.
- No Refund: Refunds will not be provided after 14 days from the date of purchase or if you have completed more than 20% of the course.
2. Course Accessibility
- Once a refund is processed, you will lose access to the course material immediately. If you wish to regain access to the course, you would need to repurchase it.
3. How to Request a Refund
- To request a refund, please contact our support team at support@niloyitinastitute.com with your order details.
- Please provide your full name, email address used for the purchase, and a reason for the refund request.
4. Non-Refundable Fees
- Any fees for certifications, live sessions, or additional services outside the core course materials are non-refundable.
5. Discretionary Refunds
- Niloy IT Institute reserves the right to approve or deny refund requests at our discretion, based on the specific situation.
6. Course Changes and Cancellations
- Niloy IT Institute reserves the right to modify, cancel, or reschedule course offerings. In such cases, we will provide a full refund if the changes are not acceptable to you.
Contact Us:
If you have any questions or concerns about this policy, feel free to reach out to our customer support team at support@niloyitinstitute.com.uestions related to refunds and returns.
